Refund Policy for Qerioo.com

Effective Date: May 14, 2026

This Refund Policy explains how returns, exchanges, store credits, and refunds are handled for purchases made through Qerioo.com ("Qerioo," "we," "us," or "our"). Shopify allows merchants to publish a dedicated return and refund policy, and recommends that merchants review and customize policy templates carefully before publishing them to customers.

Because Qerioo.com sells clothing, this policy is designed for apparel ecommerce and should be read together with the Store’s Terms of Service and Privacy Policy.

1. Return Window

Customers may request a return within 14 days of receiving their order. Return policy guidance for ecommerce stores emphasizes that the policy should clearly state the deadline for starting a return and whether the period begins from delivery or purchase.

Return requests made after the 14-day period may be declined, except where a longer period is required by applicable law.

2. Eligible Return Conditions

To be eligible for a return, the item must:

• Be unworn, unused, unwashed, and in its original condition.

• Have all original tags attached.

• Be returned in its original packaging when reasonably possible.

• Not show signs of damage caused after delivery, misuse, alteration, or improper care.

Qerioo.com reserves the right to reject returns that do not meet these conditions.

3. Non-Returnable Items

The following items are generally non-returnable unless they arrive damaged, defective, or incorrect:

• Final sale or clearance items.

• Gift cards, if offered.

• Personalized or custom-made items.

• Intimate items, swimwear, underwear, bodysuits, or similar hygiene-sensitive products, if sold by the Store.

• Items returned without prior approval where a return authorization process is required.

If Qerioo.com decides to classify a product as final sale, that status should be clearly shown on the product page or at checkout.

4. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what was ordered, the customer should contact Qerioo.com within 48 hours of delivery with the order number and clear photos of the issue. Apparel return policies commonly require prompt notice and evidence for damaged or incorrect shipment claims.

If the claim is approved, Qerioo.com may offer a replacement, exchange, store credit, or refund, depending on product availability and the nature of the issue.

5. How To Start a Return

To request a return, the customer must contact Qerioo.com at contact@qerioo.com and include:

• Full name

• Order number

• Email address used for the order

• Item(s) to be returned

• Reason for the return

• Photos, when the item is damaged, defective, or incorrect

If the return is approved, return instructions will be provided. Shopify’s returns guidance supports setting up clear return rules and publishing a written return and refund policy for customers.

Items sent back without approval or outside the return instructions may be refused.

6. Return Shipping

Unless the item is incorrect, defective, or damaged upon arrival, the customer is responsible for return shipping costs. Return policy best-practice guidance commonly recommends explaining whether the merchant or customer pays for return shipping and under what circumstances.

Original shipping charges are generally non-refundable unless required by law or unless the return results from an error made by Qerioo.com.

Qerioo.com recommends using a trackable shipping service for returns, as the Store cannot guarantee receipt of returned items that are lost in transit.

7. Exchanges

Exchanges may be offered for a different size of the same item, subject to stock availability. Fashion ecommerce return policies commonly limit exchanges to size changes rather than different products or colors.

If the requested exchange item is unavailable, Qerioo.com may offer store credit, a refund, or another resolution at its discretion and in accordance with applicable law.

8. Refunds

Once a return is received and inspected, Qerioo.com will notify the customer whether the refund has been approved. Shopify refund guidance recommends that stores explain when a refund is issued and how customers will be informed.

If approved, refunds will be issued to the original payment method within 10 business days, although the customer’s bank or card issuer may take additional time to post the funds.

If a return does not meet the eligibility conditions, the refund may be denied and the item may be sent back to the customer at the customer’s expense where applicable.

9. Store Credit

In some situations, Qerioo.com may offer store credit instead of a refund, especially for exchange requests, approved exceptions, or where this is agreed with the customer. Return policy templates for apparel stores often allow merchants to define whether refunds, exchanges, or store credit apply in specific cases.

Any store credit terms, expiration rules, or usage limitations should be disclosed separately if store credit is used by the Store.

10. Order Cancellations

Orders may only be canceled before they are processed or shipped. Once an order has been packed, fulfilled, or shipped, it may no longer be eligible for cancellation and must instead follow the return process described in this policy.

Qerioo.com reserves the right to cancel any order for reasons including suspected fraud, stock issues, pricing errors, or payment problems, in which case any approved payment will be refunded to the original payment method.

11. Chargebacks and Abuse Prevention

Qerioo.com reserves the right to investigate suspicious returns, repeated refund requests, wardrobe-use behavior, or other activity suggesting abuse of the return system. Ecommerce fraud and returns guidance notes that clearly written policies help merchants reduce abuse and manage disputes more effectively.

Returns or refunds may be limited or refused where misuse, policy abuse, or fraudulent conduct is reasonably suspected, subject to applicable consumer protection law.

12. Consumer Rights

Nothing in this Refund Policy limits any mandatory consumer rights that apply under the law of the customer’s country, state, or province of residence. Shopify and ecommerce policy guidance stress that store policies should be customized to reflect legal obligations and should not override rights that cannot legally be waived.

13. Contact Information

Questions about returns or refunds should be sent to:

Qerioo.com
Email: contact@qerioo.com
Phone: +19172034885
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States