Return & Exchange
Return & Exchange Policy
At Qerioo.com, customer satisfaction matters and returns or exchanges may be requested according to the conditions below. Retail guidance emphasizes that stores should clearly disclose whether they allow returns, exchanges, refunds, store credit, and any deadlines or exclusions before purchase.
Return Window
Customers may request a return or exchange within 14 days of receiving their order. Clear deadlines are a standard part of online retail return policies, and stores commonly measure the window from the delivery date rather than the purchase date.
Requests submitted after the 14-day period may be declined unless a longer period is required by applicable law.
Eligibility Conditions
To qualify for a return or exchange, the item must meet all of the following conditions:
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Be unworn, unused, unwashed, and in original condition.
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Be returned in the original packaging when reasonably possible.
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Not be damaged due to customer misuse, washing, alteration, or improper handling after delivery.
Qerioo.com reserves the right to refuse a return or exchange if the item does not meet these conditions.
Non-Returnable Items
The following items are not eligible for return or exchange unless they arrive damaged, defective, or incorrect:
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Final sale or clearance items.
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Intimate or hygiene-sensitive items such as underwear, bodysuits, swimwear, or similar products, if sold by the Store.
Stores commonly exclude final sale, custom, used, damaged, or hygiene-sensitive items from return eligibility when that restriction is clearly disclosed.
Damaged or Wrong Items
If an item arrives damaged, defective, or different from the order placed, the customer should contact Qerioo.com within 48 hours of delivery and include photos plus the order number. Prompt reporting with proof is a common requirement in ecommerce return handling because it helps verify carrier damage, fulfillment mistakes, and product defects.
If the claim is approved, Qerioo.com may offer a replacement, exchange, store credit, or refund depending on stock availability and the specific issue.
Exchange Rules
Exchanges are intended mainly for size replacement or exchange of the same item where stock is available. In retail practice, an exchange means the returned item is swapped for another item rather than money being returned to the customer.
If the requested replacement is unavailable, Qerioo.com may offer store credit or a refund where applicable.
How To Start
To request a return or exchange, contact:
Qerioo.com
Email: contact@qerioo.com
Phone: +19172034885
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Please include:
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Full name.
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Order number.
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Email address used for the order.
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Item name and size.
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Reason for the return or exchange.
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Photos, if the item is damaged, defective, or incorrect.
Most store return processes require proof of purchase, and receipts or order confirmation details are commonly needed before a return or exchange is accepted.
Return Shipping
Unless the item was defective, damaged, or incorrectly sent, the customer is responsible for return shipping costs. Consumer guidance notes that stores often set their own rules for return shipping fees, refunds, exchanges, and store credit so long as the policy is disclosed clearly.
Original shipping fees are generally non-refundable unless required by law or unless the return is due to an error by Qerioo.com.
Using a trackable shipping service is recommended because the Store cannot guarantee receipt of items lost during return transit.
Processing
Once the returned item is received and inspected, Qerioo.com will confirm whether the return or exchange has been approved. Stores often distinguish the act of returning an item from the outcome that follows, such as refund, exchange, or store credit.
Approved exchanges will be processed based on product availability. If a refund is approved instead, it will usually be sent to the original payment method, though the processing time may depend on the customer’s bank or card provider.
Consumer Rights
Nothing in this policy limits any mandatory consumer rights that apply under the laws of the customer’s location. Consumer agencies note that stores may set return and exchange policies, but those policies should be displayed clearly and cannot override non-waivable legal protections where they apply.