Shipping Policy for Qerioo.com

Effective Date: May 14, 2026

This Shipping Policy explains how Qerioo.com ("Qerioo," "we," "us," or "our") processes, ships, and delivers orders placed through the Store. Shopify recommends that merchants clearly explain processing times, shipping methods, delivery estimates, rates, and shipping limitations so customers know what to expect before buying.

Because Qerioo.com sells clothing online through Shopify, this policy is written for ecommerce apparel orders and should be read together with the Store’s Terms of Service, Privacy Policy, Refund Policy, and Return & Exchange Policy.

1. Order Processing Time

Orders are typically processed within 1 to 3 business days after payment is confirmed. Shopify shipping policy guidance recommends stating a clear processing window separate from carrier transit time so customers understand when fulfillment begins.

Orders are not usually processed, shipped, or delivered on weekends or public holidays unless stated otherwise. During peak periods, promotions, holidays, or product launches, processing may take longer than usual.

If there is a significant delay in processing an order, Qerioo.com may contact the customer using the email address or phone number provided at checkout.

2. Shipping Destinations

Qerioo.com may ship to selected domestic and international destinations where delivery services are available. Shipping policy best-practice guidance recommends clearly identifying shipping zones or geographic limitations, especially when rates and timelines vary by destination.

Some countries, regions, or addresses may be unavailable for shipping due to carrier restrictions, customs limitations, sanctions, remote-area service issues, or other operational reasons. Qerioo.com reserves the right to limit or refuse shipping to any location where delivery is not reasonably possible.

3. Shipping Rates

Shipping charges are calculated at checkout unless otherwise stated on the Site. Shopify guidance recommends that stores clearly disclose whether shipping is flat-rate, free above a threshold, carrier-calculated, or destination-based.

Qerioo.com may offer:

• Standard shipping rates based on destination, package weight, or order value.

• Promotional free shipping offers for qualifying orders when announced on the Site.

• International shipping charges that may vary depending on country and carrier availability.

Any free shipping promotion applies only under the conditions stated at the time of the offer and may be modified or withdrawn at any time.

4. Delivery Estimates

Estimated delivery times begin after the order has been processed and shipped. Shipping policy templates commonly separate handling time from carrier transit time because these are different stages of fulfillment.

Typical transit estimates may be:

• Domestic orders: 3 to 7 business days after shipment.

• International orders: 7 to 21 business days after shipment, depending on destination and customs processing.

These delivery estimates are not guaranteed and may vary due to carrier delays, weather, customs inspections, local delivery conditions, or high-volume periods.

5. Order Tracking

When available, tracking information will be sent to the customer by email after the order has shipped. Shopify shipping policy tutorials and templates commonly advise merchants to explain how customers can track their orders after fulfillment.

If tracking is not immediately available, the tracking link may become active after the carrier scans the shipment into its network.

6. Incorrect Address Information

Customers are responsible for providing accurate shipping and contact information at checkout. Ecommerce shipping guidance commonly warns that inaccurate addresses can delay delivery, generate extra fees, or cause returned shipments.

If a customer enters an incorrect or incomplete address, Qerioo.com may attempt to contact the customer before shipping, but cannot guarantee changes can be made once the order has been processed. Additional carrier charges caused by address corrections or re-delivery may be the customer’s responsibility.

7. Delays and Delivery Issues

Qerioo.com is not responsible for shipping delays caused by events outside reasonable control, including carrier disruptions, customs processing, weather, labor disruptions, force majeure events, or incorrect customer information. Shipping policy guidance recommends disclosing that delivery estimates are not promises and that third-party carrier delays can occur.

If a package appears delayed, customers should first check the tracking information and then contact Qerioo.com at contact@qerioo.com for assistance.

8. Lost, Stolen, or Marked-Delivered Packages

If tracking shows that a package was delivered but the customer cannot locate it, the customer should check with household members, neighbors, building management, or the local carrier before contacting Qerioo.com. Shipping support guidance commonly recommends requiring customers to check the delivery surroundings first when packages are marked delivered.

Qerioo.com does not guarantee refunds or replacements for packages marked as delivered by the carrier, but each case may be reviewed individually. Where appropriate, Qerioo.com may assist with filing a carrier claim.

9. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, or similar charges may apply and are the customer’s responsibility unless otherwise stated at checkout. Shipping policy templates commonly advise merchants to disclose that international orders can incur extra import charges outside the store’s control.

Qerioo.com is not responsible for delays caused by customs clearance procedures.

10. Split Shipments

In some cases, an order may be shipped in more than one package depending on item availability, warehouse location, or package size. Shipping policy best practices support notifying customers that multi-package shipments can occur even within a single order.

If an order is split into multiple shipments, separate tracking updates may be provided.

11. Undeliverable or Refused Packages

If an order is returned to Qerioo.com as undeliverable because of an incorrect address, failed delivery attempts, refusal by the recipient, or non-payment of customs charges, Qerioo.com may deduct original shipping costs, return fees, and any carrier charges from the refund where permitted by law. Shipping policy templates commonly address refused shipments and return-to-sender situations to reduce disputes.

12. Contact Information

Questions about shipping or delivery should be sent to:

Qerioo.com
Email: contact@qerioo.com
Phone: +19172034885
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States